Last week we launched SuperFab, the agentic operating system for how we run mabl. The idea is simple: one assistant that connects Claude to the tools we already use, so anyone here can ask a question in plain language and get a grounded, trustworthy answer back. No dashboards, no SQL, no hunting through six systems.
We ran it as an internal hackathon, and people were contributing within hours. Folks in sales, marketing, customer success, product, and support were building and sharing their own skills on top of it, fast. They saw the thing work, recognized their own expertise was exactly what it was missing, and packaged it up so the rest of us could use it too.
Our next step is to look across everything people built and figure out how the foundation needs to change to support it: more secure, more flexible, easier to extend. The skills are running ahead of the platform right now, and that's what I'm focused on next.
I've been running into a sharp edge with MCP. The protocol is fine for small, structured tool calls, but it doesn't have a clean answer for "here's a large file, operate on it." Most of our test specs never trip this. The ones from larger customers do — handing them through a tool result floods context before the agent has done anything useful.
The available mechanisms are all clunky. Pagination through the spec. A resource the agent has to remember to fetch in slices. A tool that returns a path and lets the agent navigate the file in chunks. Each one works in isolation but adds choreography the agent gets wrong intermittently.
My guess is we end up working around it by doing upload and download by reference — the agent passes a handle to the spec rather than the contents, and operations happen server-side. Not at the protocol layer, just outside of it. We'll see.
There's a growing recognition in the industry that designing for agents-as-users is a different problem than designing for human users. We've been working through this on my team for a while, and I think it's worth naming what we've actually been doing.
When I was scoping the recent refactor of our test authoring agent's tool surface, I had the agent itself analyze its own tools and write me a report — what surprised it, what felt redundant, what it wanted that wasn't there. That report shaped the tool list in a recent upgrade that made the authoring agent a lot more capable. My teammate, Anja, did something similar with the new results analysis tool, asking a coding agent to explain why it kept reaching for one tool over another, so the design would hold up through MCP.
The pattern across both: when you're building something for an agent to use, the agent itself is the closest user-research subject you have. I want to reach for this approach earlier next time.
I rewrote the workspace menu on a branch this weekend, swapping a Bootstrap dropdown for a Material-UI button, and the mabl remote MCP told me — in the PR, before I'd merged anything — that I'd just broken every mabl-on-mabl test that goes through login. The agent walked the chain: get_mabl_deployment surfaced the failing deploy preview runs, analyze_failure produced the root-cause synopsis, and get_mabl_test_details located the offending step. Our "App - Login" reusable flow asserts on a specific selector to confirm the workspace dropdown is present. My rewrite replaced that control with one mabl's intelligent find recognizes natively — so the right fix is to delete the brittle assertion and let intelligent find do its job. The agent proposed both: a one-line backwards-compat id to unblock the PR today, and a follow-up to clean up the e2e flow at leisure. Ten seconds in context. I'd have caught this at deploy time without the MCP; I caught it while I was still in the diff.
